Privacy, Terms & Refunds

1.Who this is about

This policy explains what Futureminds Lab LLP ("we", "us") collects when you use The OneLingo, why, who we share it with, and how to have it deleted. It applies to the Android app and its backend services.

2.What we collect

3.Who we share it with

Running the app requires a small set of specialist partners — cloud hosting and authentication, the AI models that power transcription/translation/speech, and a payment processor for subscriptions. Each is bound by a data-processing agreement that lets them use your data only to provide that service to us, never for their own purposes.

We do not sell your data, and do not share it with anyone outside that narrow set of service providers.

4.How long we keep it

Translation history and its audio are automatically and permanently deleted 90 days after creation. Deleting your account (Settings → Delete Account) erases your history, audio, subscription link, and login immediately — this cannot be undone.

5.Your rights

You can view and change your preferences any time in Settings. You can delete your account and all associated data at any time, in-app, with no need to contact us. To ask a question about your data instead, contact us at Admin@futuremindzlab.com.

6.Children

This app is not directed at children under 13, and we do not knowingly collect data from them.

7.Grievance officer

Under India's Information Technology Rules, 2021, the grievance officer for The OneLingo is:

8.Changes to this policy

If we materially change what we collect or why, we'll notify you in-app before the change takes effect.

1.Agreement

By creating an account or using The OneLingo, you agree to these Terms and to our Privacy Policy. If you don't agree, don't use the app. This service is offered by Futureminds Lab LLP, based in Bangalore, Karnataka, India.

2.What you're getting

The OneLingo converts spoken audio into another spoken/written language using third-party AI models (see Privacy Policy §3). Three plans are available:

Plus/Live pricing is not finalized yet — this section will be updated with exact amounts before launch.

3.Your account

You're responsible for the accuracy of your sign-up details and for anything that happens under your account. Don't share your login. Tell us immediately if you suspect unauthorized access, at Admin@futuremindzlab.com.

4.Subscriptions & billing

Plus and Live are recurring monthly subscriptions billed in INR through Razorpay, auto-renewing each month until you cancel. Full billing, cancellation, and refund terms are in the Refund Policy below — it's part of these Terms.

5.Acceptable use

Don't use the app to:

• Break any law, or translate content you don't have the right to process;
• Attempt to extract, reverse-engineer, or overload the underlying AI models or infrastructure;
• Interfere with other users, or attempt unauthorized access to any account or system.

We may suspend or terminate accounts that violate this.

6.No warranty, limited liability

The app is provided "as is." To the extent permitted by law, Futureminds Lab LLP is not liable for indirect or consequential damages arising from your use of the app, including translation errors or service interruptions. Nothing here limits liability that cannot be limited under Indian law.

7.Changes & termination

We may update these Terms (we'll notify you in-app before changes take effect) or discontinue the service with reasonable notice. You may stop using the app and delete your account at any time.

8.Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.

1.How billing works

Plus and Live are recurring monthly plans (exact pricing coming soon) that renew automatically every month on the date you first subscribed, until you cancel. Each charge is processed by Razorpay against the payment method you provided at signup.

2.Cancelling

Cancel any time from Settings → Your Plan → Cancel Subscription. Cancelling takes effect at the end of your current billing period — you keep full access to your plan through the period you already paid for, then move to Basic automatically. No further charges occur after that.

3.Refunds

Because cancellation already stops billing at the natural end of a paid period, and access continues through that period:

• We do not offer prorated or partial-period refunds for cancelling partway through a billing cycle.
• If you're charged in error (e.g. a duplicate charge, or a charge after you'd already cancelled), contact us at Admin@futuremindzlab.com within 30 days and we'll investigate and refund confirmed errors in full.
• Refunds, where approved, are issued to the original payment method via Razorpay and can take 5–7 business days to appear, per your bank/UPI provider.

4.Failed payments

If a renewal payment fails, Razorpay retries it automatically. If it keeps failing, your subscription is halted and your account moves to Basic — no partial charge is taken for that period.

5.Contact

Billing questions: Admin@futuremindzlab.com. Include your account email and, if relevant, the Razorpay payment ID from your receipt.